After Hours Medical Services in Brisbane's South

After Hours Service

If you or a loved one needs urgent medical care on weeknights or weekends, but your GP is closed, call 13SICK (that's 13 7425) and request a bulk billed*, after-hours doctor home visit. The doctors are on the road from 6 pm weeknights, 12 noon Saturdays, all day Sundays and on public holidays. More GPs trust 13SICK to care for their patients in the after-hours. 


* If eligible for Medicare rebates.


Alternatively, if you phone the centre after hours, your call will be automatically redirected to this service. If you need emergency medical attention, please call 000.


Medical services are available 24 hours a day, seven days a week, including public holidays. For further information on this service, please ask the receptionist. The Practice has brochures and posters in the waiting room for patient information.

Appointments

When you book an appointment at Salisbury Medical Centre, we’ll always provide you with the first available appointment with the doctor of your choice. We do not accept walk-in appointments. If you have an emergency one of our nurses will triage your symptoms.  We prefer that patients book an appointment for doctor’s time management. 


Your appointment confirmations and reminders will be sent via our online service provider - HOTDOC. You will receive a confirmation SMS after booking your appointment. A reminder and appointment confirmation will be sent as a SMS 24 hours before your appointment. 


Every effort will be made to accommodate your preferred time and doctor. However, delays sometimes occur because we give priority to emergencies and ask for your understanding should this occur.


We apologise for any unavoidable delays you might experience, and to minimise these, we recommend that you ask for a longer appointment if you have complicated or multiple problems.


We welcome new patients at Salisbury Medical Centre and ask you to book a half-hour appointment for your first booking. New patient forms can be completed online or when you attend your appointment (please arrive 5 minutes earlier to allow time to fill out the form).

Other Medical Centre Information

Fees

At Salisbury Medical Centre we are a mixed billing Practice. We bulk-bill pensioners, Veterans, healthcare card holders and children under 16. The common fees for Private Patient consultations are as follows:


Monday to Friday - Our most common fees are (effective from 01/10/2023):


Standard Consultation Fee – $80.00 (Medicare rebate $41.20)

Long Consultation Fee – $120.00 (Medicare rebate $79.70)


TELEHEALTH FEES:

Less than 6 mins - from $25.00 depending on service (Medicare rebate $18.85)

At least 6 mins - $75.00 (Medicare rebate $41.20)


For all telehealth consultations, if your bank details are registered with Medicare, we can take payment over the phone and electronically submit your Medicare refund into your nominated account.


Out of hours between 7:30 am – 8 am


Standard Consultation Fee – $80.00 (Medicare rebate $53.65)

Long Consultation Fee – $120.00 (Medicare rebate $92)


Please refer to our common list of fees located at the Salisbury Medical Centre reception desk.


Saturday

Standard Consultation Fee – $85.00 (Medicare rebate $41.20)

Saturday Concession Standard Fee - $70.00 (Medicare rebate $41.20)


Long Consultation Fee – $125.00 (Medicare rebate $41.20)

Saturday Concession Long Fee - $110.00 (Medicare rebate $41.20)


It is the policy of this practice that payment is made at the time of the consultation. For more assistance, please visit this link.

 

www.humanservices.gov.au

Home Visits

We perform home visits in emergency situations or if no other option is available following a consultation with the nurse or your usual GP at Salisbury Medical Centre. If you require a home visit, just call the practice, and ask to speak with the registered nurse on duty.

Emergencies

If you need emergency treatment, please contact our receptionist immediately and one of our doctors or nurses will attend to you and carry out an assessment. If they agree that you require urgent hospital assessment, then you may be asked to ring 000.

Prescriptions

For prescriptions, we require patients to make an appointment. A Telehealth appointment can be made for existing patients (seen within the last 12 months).


Most medicines can be prescribed using an electronic prescription. During your consultation with your doctor, you can choose to get your prescription via SMS or email. You will receive a message with a link to your electronic prescription. Your script is stored on your digital device, so you can access it whenever you’re ready. You won't need to worry about carrying paper or losing your scripts.


We can post your script to your preferred pharmacy or scripts can be collected at the reception desk, or we can take to the Chempro pharmacy next door for your convenience. 


New patients will be required to make an appointment for scripts

Specialist Referrals

We can only refer you to a specialist if you first make an appointment with one of our doctors so that we can assess you. Referrals are legal documents, so we must be sure you require additional intervention before making one, and they cannot be backdated.


The Health Department expects us to assess your problem and refer you on to the appropriate specialist to minimise time delays in diagnosis and treatment. The specialist, meanwhile, expects us to provide them with a summary of your past health and to have done all appropriate tests before seeing them. A referral is, therefore, an important document.


The Doctors can send your referral via a secure messaging system, and we can email referrals directly to the Specialist if you are isolating.

Certificates

Medical certificates also require an appointment with your doctor. We are legally bound to have assessed you at the time of illness before providing such a certificate. 


For Telehealth consultations, we can email you the Medical Certificate as per your consent. 

Results

If you are phoning the practice for results, your call is directed to one of our nurses. The nurse will inform you if you need to see your doctor or advise you on treatment as per your GP.


For "non-urgent" results you will receive an SMS through our online provider team "HOT DOC". You may book the non-urgent recall appointment via the HOT DOC app or call our reception team. 


For urgent results, one of our Nurses will call you, or your doctor may choose to call you directly.

Recall and Reminder System

We offer a recall system to our patients for cervical screening, immunisations, health assessments, etc. If you would like your name added to our recall list, please speak to your doctor or the registered nurse. The Practice uses 'HOT DOC' to send SMS recalls and reminders. HOT DOC will also send SMS or email appointment reminders. Recall appointments cannot be cancelled or re-scheduled online. If a change to the appointment is needed, please call the reception staff. 


An urgent recall appointment will be made with your doctor at your earliest convenience.

Communication Policy

Each Doctors policy on receiving and returning phone calls and electronic communication may vary. All urgent phone and electronic communication are given to the RN on duty to triage and is followed up with the Doctor concerned.


All communication is triaged to ensure the information is given to the appropriate staff member or GP in a timely matter.


Doctors prefer you to book a Telehealth appointment or a face-to-face appointment for all communication (including requests for scripts and referrals).


SNP pathology requests can now be sent to you via SMS. Please request this from your doctor at the time of the consultation if you are isolating or for Telehealth appointments.

Privacy Policy

The policy explains how we manage your personal information and your records in our practice. We also have a written privacy policy describing how we manage personal information.


In your personal information, we collect name, date of birth, address/s, contact details, Medicare number, healthcare identifiers and health fund details. Medical information may include medical history and any care you may need. GPs require your past and present health information to provide you with high-quality care.


The Practice complies with the 13 Australian Privacy Principles. Australian Privacy law has strict rules about how a health service prover can collect, use, and disclose your health information. 


For more information, please visit the Australian Privacy Principal www.oaic.gov.au. A copy of our Privacy Policy is located at the SMC front reception desk. 

We’re here to help! Simply call 07 3277 1621 for more information.

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